________ refers to the fact that a complaining customer expects to be treated fairly,with care and honesty.
A) Functional equity
B) Procedural fairness
C) Interactional fairness
D) Service equity
E) Outcome fairness

Question

Quizplus · Accepted Answer

Interactional fairness is the perception of customers that they are treated with care, honesty, and respect in the process of service delivery. Customers want to be heard, respected and informed throughout the service encounter.

________ Refers to the Fact That a Complaining Customer Expects