Based on the Framework for Understanding Physical Environment-User Relationships,a person's ___________ the servicescape is what influences his or her behavior in the service environment.
A) Approach to
B) Commitment to
C) Affiliation with
D) Internal response to
E) Route to

Question

Quizplus · Accepted Answer

A person's internal response to the servicescape, which includes cognitive, emotional, and physiological reactions, influences their behavior in the service environment.

Based on the Framework for Understanding Physical Environment-User Relationships,a Person's