In using total quality management (TQM),the key focus is,
A) employee focus.
B) management focus.
C) customer focus.
D) executive focus.

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a management approach that emphasizes the importance of meeting the needs and expectations of customers. This is achieved through continuous improvement of processes and systems, as well as involving employees in the decision-making process to ensure their commitment to quality. Thus, the key focus of TQM is customer focus, as it aims to create value for customers and meet their changing needs and expectations.

In Using Total Quality Management (TQM),the Key Focus Is