Which of the following perspectives of the balanced scorecard directs attention to the basis of a future success -the organization's people and infrastructure?
A)Innovation and learning perspective
B)Customer perspective
C)Financial and internal perspective
D)Internal perspective

Question

Quizplus · Accepted Answer

The innovation and learning perspective is focused on identifying and developing the capabilities and skills of an organization's people and infrastructure. This perspective includes metrics related to employee training and development, knowledge management, and technology infrastructure. By investing in these areas, organizations can position themselves for future success and growth.

Which of the Following Perspectives of the Balanced Scorecard Directs