In 1994,Branch-Smith Printing Division developed a quality plan and began an internal Baldrige assessment process.The most significant opportunity for improvement they recognized was to improve in the _____ area.
A)employee involvement
B)process management
C)information and knowledge
D)customer focus

Question

Quizplus · Accepted Answer

Branch-Smith Printing Division identified process management as the most significant area for improvement during their internal Baldrige assessment process.

In 1994,Branch-Smith Printing Division Developed a Quality Plan and Began