Which of the following dimensions of quality,as suggested by David A Garvin,refers to the degree to which physical and performance characteristics of a product match pre-established standards?
A)Conformance
B)Reliability
C)Performance
D)Durability

Question

Quizplus · Accepted Answer

Conformance refers to the degree to which a product meets established standards and specifications, including physical and performance characteristics. This dimension is important for ensuring consistent quality and meeting customer expectations.

Which of the Following Dimensions of Quality,as Suggested by David