In Juran's quality trilogy,the process of preparing to meet quality goals is called:
A)quality leadership.
B)quality control.
C)quality improvement.
D)quality planning.

Question

Quizplus · Accepted Answer

According to Juran's quality trilogy, the process of preparing to meet quality goals is called quality planning. Quality planning is the process of identifying customer expectations, determining the processes necessary to meet those expectations, and developing plans to implement those processes. It is the first step in achieving quality and involves defining the objectives, establishing strategies, and determining the resources needed to achieve those goals.

In Juran's Quality Trilogy,the Process of Preparing to Meet Quality