The four useful decision-making and problem-solving techniques in knowledge management are
A)case-based reasoning,the nominal group technique,brainstorming and Dewey's reflective thinking process
B)knowledge structuring,knowledge-management enabling,knowledge sharing and social network analysis
C)capable leadership,knowledgeable staffing,use of technical tools and advanced strategies
D)communication techniques,assertiveness,self-knowledge and critical thinking

Question

Quizplus · Accepted Answer

The four techniques listed in option A are directly related to decision-making and problem-solving, and are commonly used in knowledge management. Case-based reasoning involves using previous cases and their solutions as a guide for current situations. The nominal group technique focuses on group decision-making by prioritizing and evaluating ideas generated by the group. Brainstorming is a technique that encourages the generation of a large number of ideas, while Dewey's reflective thinking process involves evaluating the consequences and implications of different decisions.

The Four Useful Decision-Making and Problem-Solving Techniques in Knowledge Management