The best way to find out what customers really think about your organisation is to
A) look at the list of complaints coming in.
B) ask the front-line staff in your organisation.
C) listen to the customers.
D) ask people you know what they've heard about your organisation.

Question

Quizplus · Accepted Answer

The most effective way to find out what customers think about your organization is to listen to them directly. This can be done through surveys, focus groups, or simply by engaging in conversation with them. Relying on complaints or the opinions of internal staff or acquaintances may not capture the full picture of customer perspectives.

The Best Way to Find Out What Customers Really Think