Which of the following is not a measure of customer experience satisfaction?
A) Speed of answering the telephone
B) Customer surveys
C) Complaint analysis
D) Focus groups

Question

Quizplus · Accepted Answer

Speed of answering the telephone is more directly a measure of service efficiency or responsiveness rather than a measure of customer experience satisfaction. Customer surveys, complaint analysis, and focus groups are all methods used to gauge customer satisfaction and experience.

Which of the Following Is Not a Measure of Customer