When a product or service is considered, a good experience occurs when
A) the product or service meets or exceeds industry benchmark specifications.
B) product quality and customer service are brought together.
C) the product or service meets all organisational expectations.
D) the product or service meets all international standards organisation (ISO) benchmarks.

Question

Quizplus · Accepted Answer

A good experience occurs when both product quality and customer service are brought together, not just meeting industry benchmark specifications or organisational expectations or ISO benchmarks. A product may meet all these standards but still fail to provide a good experience if the customer service is lacking.

When a Product or Service Is Considered, a Good Experience