What can help create a positive impression in customer service?
A) Good interpersonal skills
B) Using passive listening skills
C) Offering cheap goods and services
D) Offering bonus buys

Question

Quizplus · Accepted Answer

Good interpersonal skills are crucial in creating a positive impression in customer service as it helps in building good rapport and effective communication with customers. Using passive listening skills may not be enough to make customers feel valued, and offering cheap goods and services or bonus buys may not necessarily translate to a positive impression if the customer service experience was negative.

What Can Help Create a Positive Impression in Customer Service