A quality interaction between customer and service provider is
A) a sign of goodwill between the organisation and its customers.
B) dependent solely on good communication strategies.
C) the basis of quality customer service.
D) due to clever advertising.

Question

Quizplus · Accepted Answer

A quality interaction between customer and service provider is the basis of quality customer service. While good communication is important, it is not the sole factor in quality interactions. Goodwill between the organisation and customers can result from quality interactions, but it is not the defining characteristic. Clever advertising may bring in customers, but it does not ensure a quality interaction between the customer and service provider.

A Quality Interaction Between Customer and Service Provider Is