List in order the five steps normally followed in organizing routine messages, and explain what their functions are.
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Q72: _ copies are copies of letters that
Q73: A(n) _ is carefully designed with conventional
Q74: _ is a kind of e-mail scam
Q75: In letters that use _ punctuation, a
Q76: How should adjustments and responses to claims
Q78: Routine messages should use a(n) _ ending.
Q79: "Sincerely" is a standard _.
Q80: A(n) _ goes to someone in another
Q81: The use and overuse of e-mails has
Q82: Explain how to leave a strong voice-mail
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