When responding to a negative post or complaint,a template should be used to ensure the response follows corporate guidelines.

Name: When responding to a negative post or complaint,a template should be used to ensure the response follows corporate guidelines.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Do not use a template or a generic message to respond to negative posts or even complaint emails.Research shows that social media audiences respond much better to personal-sounding responses than to impersonal ones.

When Responding to a Negative Post or Complaint,a Template Should