How can an organization control the spread of bad news through social media?
A)Be consistent.
B)Use reciprocity.
C)Be proactive.
D)Utilize the concept of scarcity.
E)Increase the number of "likes" for the site.

Question

Quizplus · Accepted Answer

Have a plan in place.Do not wait for negative comments and then plan how to respond.Instead,be proactive.Research by Altimeter Group,a technology advisory firm,suggests that 76 percent of social media crises could have been avoided if the company had been prepared to respond by having a social media crisis management plan in place.

How Can an Organization Control the Spread of Bad News