When a company decides to satisfy a customer claim for a refund,exchange,or repair,________.
A)a well-written response gains nothing for the company
B)the business has an opportunity to create goodwill
C)the company should make it sound as if they're doing the customer a favor
D)it must avoid beginning its message with a positive response
E)the company should always apologize first

Question

Quizplus · Accepted Answer

Assuming the business decides to satisfy a claim from a customer,a well-written response can strengthen its relationship with the customer.Avoid making it sound like you're doing the customer a favor.Although it is not necessary to apologize,it is also important not to blame the customer.

When a Company Decides to Satisfy a Customer Claim for a Refund,exchange,or