Colton's manager expresses a concern that Colton has been late with several recent reports.Colton writes an email about the incident to his colleague,Shawn,saying that it is impossible to get the reports done in the time given.Shawn replies,objectively noting that Colton has been spending a lot of time on social media at work.Colton responds with "I thought you were my friend." Colton's behavior is an example of
A) the negativity effect.
B) email overload.
C) cyber incivility.
D) synchronous communication.
E) a flame.

Question

Quizplus · Accepted Answer

The negativity effect means that recipients are more likely to perceive messages that are intended as neutral as negative.Colton believes that Shawn is attacking him for wasting time on social media,when he is really noting something that might be getting in the way of getting the reports done on time.

Colton's Manager Expresses a Concern That Colton Has Been Late