Carlos instant messaged his assistant,Dawn.Later,Carlos heard that Dawn was offended that he did not think she was important enough for a phone call.Carlos failed to consider the meta message of his text.

Question

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Professionals hold many different attitudes toward instant messaging.Before sending an IM,think about how the recipient will interpret it.One colleague might decode an IM as saying,"You are not important enough for a phone call."

Carlos Instant Messaged His Assistant,Dawn