(p.328-329 In a nonunion setting,a formal dispute procedure is likely to include all of the following except:
A)An open door policy
B)An appeal process
C)Final decision by a higher level of management
D)Final and binding arbitration as the final step for grievance resolution

Question

Quizplus · Accepted Answer

Final and binding arbitration is typically only used in unionized settings where a collective bargaining agreement specifies the use of arbitration for dispute resolution. In a nonunion setting, an open door policy, an appeal process, and a final decision by a higher level of management are common elements of a formal dispute procedure. However, final and binding arbitration is less likely to be included as a step in the process.

(P328-329 in a Nonunion Setting,a Formal Dispute Procedure Is Likely