Business-facing processes are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.

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Business-facing processes are primarily focused on the internal operations of a business and are designed to enhance its efficiency, productivity, and profitability. These processes are typically managed by the organization's management team and are not directly visible to the external customers. Examples of business-facing processes include strategic planning, budgeting, HR management, IT management, and supply chain management. While these processes may not directly impact the customer experience, they are essential to the long-term success of the business.

Business-Facing Processes Are Invisible to the External Customer but Essential