Doug and Carla Have Been Friends for About a Year

Doug and Carla have been friends for about a year and generally get along well.Over time, however, Doug starts to become annoyed with Carla's habit of being late so often.A while after he realizes how much it really bothers him, Doug tells Carla that he was really frustrated when Carla showed up late to go to a movie they agreed to see together, and they missed it.Doug sees the lateness as a lack of respect for him and his time.Carla is defensive at first and argues with Doug that she is a busy person with a lot of stress and responsibility in her life and that Doug just needs to "chill out." As the conversation progresses, Carla agrees to call Doug in advance from now on if she's going to be late and to try to avoid making appointments with Doug when she is not likely to show up or be on time.The next few times they get together, Carla is on time.In fact, Doug and Carla make a joke about it.Using the details of the story, identify the stages of the conflict process that Carla and Doug went through.