The concept of ______________ encompasses designing structure that considers the manner in which we interact with customers,and design the organization's framework in a way which best facilitates these interactions.
A) expectations of customers
B) customer "touch points"
C) customer responsiveness
D) customer category
E) customer relationships

Question

Quizplus · Accepted Answer

The term "customer touch points" refers to points of interaction between a customer and a business, such as a phone call or website visit. Designing a structure that considers these touch points is vital for facilitating positive customer interactions and ultimately, building strong customer relationships.

The Concept of ______________ Encompasses Designing Structure That Considers the Manner