When Bethany Hoyt, manager of First Step Telemarketing, realized that her plan to increase sales levels among associates was not producing the desired results, she took quick action to make necessary adjustments. Bethany was performing the management function of
A) Planning.
B) Organizing.
C) Leading.
D) Controlling.
E) Communicating.

Question

Quizplus · Accepted Answer

The fourth function of management, controlling, monitors performance and implements necessary changes. By controlling, managers make sure the organization's resources are being used as planned and the organization is meeting its goals such as quality and safety.

When Bethany Hoyt, Manager of First Step Telemarketing, Realized That