The key to managing today's matrix is to realize that it
A) May require attention to the norms, values, and attitudes shaping behavior.
B) Has problems that can be eliminated by instituting the unity-of-command principle.
C) Has proven effective at streamlining costs for small companies.
D) Works best in the nonprofit environment.
E) Is almost always used with centralized organizations.

Question

Quizplus · Accepted Answer

The key to managing today's matrix is not the formal structure itself but the realization that the matrix is a process. To create an environment that allows information to flow freely throughout the organization, managers must also attend to the norms, values, and attitudes that shape how people within their organizations behave.

The Key to Managing Today's Matrix Is to Realize That