The principal idea of reengineering is to
A) Fully utilize available technology.
B) Rethink strategy.
C) Revolutionize key organizational systems and processes.
D) Provide more customized products.
E) Emphasize the importance of satisfying customers.

Question

Quizplus · Accepted Answer

The principal idea of reengineering is to revolutionize key organizational systems and processes to answer this question: "If you were the customer, how would you like us to operate?" The answer to this question forms a vision for how the organization should run, and then decisions are made and actions are taken to make the organization operate like the vision.

The Principal Idea of Reengineering Is to