In the realm of customer relations, __________ includes continually changing in order to connect with customers, even without waiting for customers to make the first move.
A) cooperative intimacy
B) continuous improvement
C) value chain analysis
D) customer exchange
E) total quality management

Question

Quizplus · Accepted Answer

A company attains and retains competitive advantage by continuing to improve. This concept of kaizen, or continuous improvement, is an integral part of Japanese operations strategy. In the realm of customer relations, continuous improvement includes continually changing in order to connect with customers, even without waiting for customers to make the first move.

In the Realm of Customer Relations, __________ Includes Continually Changing