According to our textbook,effective customer service strategies involve giving the customer what they want,effective communication,and ________.
A)providing employees with incentives and bonuses for good service
B)providing employees with customer service training
C)having detailed policies and procedures in place
D)promoting an entrepreneurial culture

Question

Quizplus · Accepted Answer

Providing employees with customer service training helps them learn how to effectively interact with customers and meet their needs. It also encourages a customer-focused mindset and can increase employee satisfaction and confidence. Providing incentives and bonuses (A) can be effective, but it should not be the primary strategy for customer service. While policies and procedures (C) are important for consistency and efficiency, they do not necessarily guarantee effective customer service. Promoting an entrepreneurial culture (D) may be beneficial for innovation, but it is not directly linked to customer service strategies.

According to Our Textbook,effective Customer Service Strategies Involve Giving the Customer