Elizabeth and Tom have an in-ground swimming pool installed in their back yard.About one week after installation,the salesperson telephones and asks if everything about the pool has met with their approval.The salesperson is ________.
A)conducting a follow-up
B)trying to get a repeat order
C)prospecting
D)overcoming objections

Question

Quizplus · Accepted Answer

The salesperson is conducting a follow-up to ensure that Elizabeth and Tom are satisfied with the installation of the pool. This is a standard practice in sales to maintain customer satisfaction and loyalty. B would be incorrect because the salesperson is not attempting to make another sale at this point, and C and D are both incorrect because the salesperson is not actively seeking new customers or addressing objections.

Elizabeth and Tom Have an In-Ground Swimming Pool Installed in Their