Scenario A. Courtney and Wayne are managers in a medium-sized retail store. They have been notified by their district office (just as the extremely busy holiday season is beginning!) that there are several significant changes about to take place in their organization. While neither Courtney nor Wayne is enthusiastic about the changes, their reasons for "fighting back," as they put it, are different. Courtney believes that she might agree with the organization's ideas but hasn't seen enough information and would like to wait to meet and discuss the change before deciding. Wayne, on the other hand, sees no future in the change and doesn't believe that he will ever agree with the organization's idea. Wayne has a long history of disagreeing with "corporate." In fact, no one that works with Wayne can remember a single change that he has not challenged.
-Williams' reaction to the proposed organizational change is best characterized as
A)inertia.
B)timing.
C)surprise.
D)peer pressure.
E)self-interest.

Question

Quizplus · Accepted Answer

Williams' reaction is best characterized as inertia, which is the tendency to resist changes and stick to the current state of affairs. While Courtney is willing to wait and learn more about the changes before deciding, Wayne has a history of always challenging any change proposed by the organization. This suggests that he is not open to new ideas and prefers to maintain the status quo.