Even with data from customer satisfaction surveys, customer complaints, and sales reports, many businesses do a poor job of listening to customers because they are
A) internally focused.
B) externally focused.
C) focused on customer needs.
D) focused on the potential customer.
E) focused on dissatisfied customers.

Question

Quizplus · Accepted Answer

Businesses that are internally focused are often more concerned with their own operations and goals rather than the needs and wants of their customers. As a result, they may not prioritize listening to customer feedback and understanding their needs.

Even with Data from Customer Satisfaction Surveys, Customer Complaints, and Sales