While a salesperson was trying to describe a new textbook, the professor began to complain about the rising cost of textbooks. The salesperson responded with: "Yeah, it's not cheap to get a quality education these days." Then, after a pause, the salesperson continued, "Say, did I tell you who wrote the test bank that comes with this book?" Which method did the salesperson use to deal with this objection?
A) direct denial
B) acknowledge
C) postpone
D) referral
E) compensation
Correct Answer:
Verified
Q81: When the prospect asked how quickly replacement
Q82: When the buyer asked the price of
Q83: "Yes, I know our resort facility is
Q84: "Yes, sir, the tops on this brand
Q85: The sequence of the referral method is
Q87: As Innam responded to the personnel director's
Q88: With the _ method of responding to
Q89: When Gary objected to the high cost
Q90: Every product has disadvantages as well as
Q91: The revisit method of responding to objections:
A)calls
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