The buyer announces, "I will never buy that brand of knitting machine because it always knots my thread." The salesperson responds, "I'm sorry you had such a bad experience with our older model. Many of our other customers expressed similar frustrations, but I can assure you that the knotting problems do not exist on our latest model." The knitting machine salesperson is using the _____ method for dealing with objections.

Question

Quizplus · Accepted Answer

The salesperson is using the indirect denial method by acknowledging the customer's experience with the older model and then assuring them that the issue was addressed in the latest model.

The Buyer Announces, "I Will Never Buy That Brand of Knitting