Which of the following should one do to diffuse tense and emotionally charged situations?
A)Engage in self-protective behavior
B)Approach people with a judger mind-set
C)Find common ground
D)Maintain your point of view assertively
E)Use the either/or approach

Question

Quizplus · Accepted Answer

Holding judgment is particularly important in tense and emotionally charged situations. One of the best ways to make others feel comfortable expressing themselves fully is to demonstrate a learner mind-set rather than a judger mind-set. With a learner mind-set, you stay open to the possibility of finding common ground and mutually beneficial solutions during disagreements.

Which of the Following Should One Do to Diffuse Tense