Call scripting occurs when customer service representatives answer customer inquiries and solve problems by email and IMing.
Correct Answer:
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Q3: Contact management falls under the category of
Q4: Click-to-talk functions allow customers to click on
Q6: Call scripting systems gather product details and
Q7: List generators compile customer information from a
Q27: Automatic call distribution directs customers to use
Q29: Interactive voice response directs customers to use
Q31: Predictive dialing automatically dials outbound calls and
Q33: Cross-selling is increasing the value of the
Q34: Interactive voice response automatically dials outbound calls
Q37: Automatic call distribution routes inbound calls to
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