Sixty-three percent of silently dissatisfied customers won't buy from the company again.
Correct Answer:
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Q52: Salespeople should always complete their sales presentation
Q53: Closing techniques should be customized depending on
Q54: Closing the sale means satisfying the customer.
Q55: The core of selling is negotiation.
Q56: Excellence in call preparation yields confidence and
Q58: Performance gaps result in:
A)Tenacious sales people.
B)Silence.
C)Customer complaints.
D)Empathy
Q59: The standing room only technique creates a
Q60: Customer complaints:
A)Should be encouraged.
B)Are the result of
Q61: What does it mean to have empathy
Q62: List the seven guidelines listed in the
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