Although Kano analysis cannot quantify economic gains from a change in focus, it is useful for assessing which areas of the selection system should be improved for maximum impact on performance outcomes.

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Quizplus · Accepted Answer

Kano analysis is a methodology for understanding customer/user satisfaction that cannot directly quantify economic gains. However, it can be used to prioritize areas of improvement in order to achieve the greatest impact on performance outcomes.

Although Kano Analysis Cannot Quantify Economic Gains from a Change