Open-ended questions give the respondent a narrow choice of possible answers,while a closed question gives a wider range of possible answers.
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Q32: Statements like "Tell me more" and "Then
Q33: Research indicates information transmitted via the grapevine
Q34: A listener who takes notes indicates both
Q35: When working with culturally diverse employees,managers can
Q36: The key advantage of taking notes is
Q38: There is no need to wait until
Q39: Active and passive are two types of
Q40: Listening is the form of communication that
Q41: According to the chapter,what is the difference
Q42: Managers should discourage their subordinates from listening
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