Since intangibles such as customer satisfaction cannot be measured,they are not important in assessing performance.

Question

Quizplus · Accepted Answer

Intangibles such as customer satisfaction are important in assessing performance, even though they cannot be measured using traditional metrics. There are methods to measure customer satisfaction, such as surveys or feedback, and it is important for businesses to consider and improve upon customer satisfaction in order to maintain and grow their customer base.

Since Intangibles Such as Customer Satisfaction Cannot Be Measured,they Are