Cross-training employees as a strategy to increase flexibility is feasible only when there exist tasks, the demands for which peak at different times.

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Cross-training employees will only be effective if there are tasks that have varying levels of demand at different times, as this will allow for employees to be utilized in different areas when needed. If all tasks have consistent demand, cross-training will not be as beneficial.

Cross-Training Employees as a Strategy to Increase Flexibility Is Feasible