Service Management Operations
Quiz 11: Managing Capacity and Demand
Yield management is the process of allocating a fixed perishable resource to several market segments in the most profitable manner.
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Differential pricing is an attempt to make peak usage periods unattractive by imposing a penalty on the consumer for using the service during peak periods.
The workshift scheduling problem is important in service organizations that face a cyclic demand for their services.
Workshift scheduling attempts to deal with the service utilization problem by controlling the demand for the service and partitioning it so that utilization is uniform.
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