Three elements (the service organization, the contact personnel and the customer) interact in the service encounter triad shown below. Which position represents the customer?

A) (a)
B) (b)
C) (c)
D) (d)

Question

Three elements (the service organization, the contact personnel and the customer) interact in the service encounter triad shown below. Which position represents the customer?

A) (a) 
B) (b) 
C) (c) 
D) (d)

Quizplus · Accepted Answer

The Answer of Three elements (the service organization, the contact personnel and the customer) interact in the service encounter triad shown below. Which position represents the customer?

A) (a) 
B) (b) 
C) (c) 
D) (d)

Three Elements (The Service Organization, the Contact Personnel and the Customer)