Basic research typically is limited to federal, university, and nonprofit organizations.
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Q13: An important variable in the design process
Q14: In the new service development process cycle,
Q15: Fast-food restaurants have adopted the production-line approach
Q16: A service blueprint will not facilitate creative
Q17: The "project authorization" in the NSD cycle
Q19: An increase in divergence can maximize the
Q20: A factor that simplifies the design of
Q21: Which of the following is not an
Q22: For companies offering customized services, which one
Q23: The most interactive element in the service
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