The "line of visibility" found in a service blueprint separates the front office operations from the back office operations.
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Verified
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Q8: The service encounter is a structural service
Q9: Service complexity can be measured by analyzing
Q10: Investment banking is a financial service that
Q11: A major incentive for innovation in services
Q13: An important variable in the design process
Q14: In the new service development process cycle,
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Q16: A service blueprint will not facilitate creative
Q17: The "project authorization" in the NSD cycle
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