Which of the following is true regarding the role of the supervisor at the initial step in resolving a complaint or grievance?
A)The supervisor should not listen to the shop steward if the steward does not bring the employee.
B)The supervisor cannot speak with the aggrieved employee directly in front of the steward.
C)The supervisor can undermine the steward's authority or relationshipwith the employee if he or she chooses to.
D)The supervisor should notify the steward concerning the employee's presentation of the problem when union interests are involved.

Question

Quizplus · Accepted Answer

It is important for the supervisor to notify the steward when union interests are involved to maintain a good relationship with the union and to ensure that proper procedures are being followed. The other options are incorrect as the supervisor should listen to the shop steward regardless of whether or not the employee is present, can speak with the employee directly, but should do so in the presence of the steward, and should not undermine the steward's authority or relationship with the employee.

Which of the Following Is True Regarding the Role of the Supervisor