Nancy has been asked to serve as a neutral conference leader for Krypton Inc.'s quality control group.The group focuses on resolving quality issues ranging from customer service complaints to manufacturing problems.Discussion during the meetings is honest and informal,and Nancy focuses on helping members come up with ideas to resolve these issues.This scenario best demonstrates a(n)_____.
A)organizational development
B)the synergistic effect
C)groupthink
D)orientation

Question

Quizplus · Accepted Answer

The scenario best demonstrates organizational development, which is a process of planned change to improve an organization's effectiveness. Nancy's role as a neutral conference leader and the focus on resolving quality issues through honest and informal discussion indicates that the group is engaging in planned change to improve their quality control processes.

Nancy Has Been Asked to Serve as a Neutral Conference