Which of these is a measurement used to ensure customers receive acceptable products or deliverables?
A) voice of the customer
B) root cause analysis
C) quality metric
D) benchmarking

Question

Which of these is a measurement used to ensure customers receive acceptable products or deliverables? 
A) voice of the customer 
B) root cause analysis 
C) quality metric 
D) benchmarking

Quizplus · Accepted Answer

Quality metrics are used to measure the quality of a product or deliverable and ensure that it meets customer requirements and expectations. Voice of the customer is a technique for capturing customer needs and preferences, root cause analysis is a problem solving technique, and benchmarking is a process for comparing performance against industry best practices. While these techniques may be useful in improving product quality, only quality metrics are specifically used to measure and ensure acceptable products.

Which of These Is a Measurement Used to Ensure Customers