Rural Internet Services, applying TQM, restructured its service call procedures and eliminated some steps involved so that employees can finish each call faster. Rural Internet Services is attempting to reduce cycle time.

Question

Quizplus · Accepted Answer

TQM puts emphasis on increasing the speed with which an organization's operations and processes can be performed. TQM aims to achieve reduced cycle time, or reduction in steps in a work process.

Rural Internet Services, Applying TQM, Restructured Its Service Call Procedures