Bruce, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In particular, Keylani, a senior marketing manager, seems to resist his direction and tries to influence team members to go in another direction. The source of conflict in this case may be
A) status differences.
B) a personality clash.
C) communication failure.
D) time pressure.
E) ambiguous jurisdictions.

Question

Quizplus · Accepted Answer

A source of intergroup conflict is status differences, when there are inconsistencies in power and influence. It can happen that people who are lower in status according to the organizational chart actually have disproportionate power over those theoretically above them, which can lead to conflicts.

Bruce, Whose Primary Job Is Supervising a Small Production Group