Operational customer service processes include ________.
A) authorizing incentives
B) evaluating outsourcing options
C) tracking orders
D) scheduling maintenance

Question

Quizplus · Accepted Answer

Operational customer service processes typically involve activities such as tracking orders, resolving complaints, handling returns, and processing payments. Authorizing incentives and evaluating outsourcing options are more strategic activities, while scheduling maintenance is generally related to operations management rather than customer service processes.

Operational Customer Service Processes Include ________